Welcome to the Sprout & Sparkle Help Desk!
Hi besties! 💛 Welcome to our Help Desk – your go-to spot for all things Sprout & Sparkle. Here you’ll find FAQs, our policies, and tips to keep your plants happy and your skin glowing. If you still have questions, reach out anytime. We’re always here for you! ✨
❓ Frequently Asked Questions
Q: Where are you located?
A: We’re based in the USA and ship nationwide. All our products are made or hand-picked with love right here!
Q: When will my order ship?
A: We ship within 1-2 business days. You’ll get a tracking email as soon as your order is on its way.
Q: Do you accept returns?
A: Some items can be returned within 14 days (see full policy below), but houseplants and skincare are final sale.
Q: My order arrived damaged. What should I do?
A: Oh no! Contact us via our form below with a photo within 48 hours of delivery so we can help file a claim with the shipping carrier on your behalf.
Q: Do you offer free shipping?
A: Yes! Orders $75+ ship free via economy shipping.
Store Policies 💜
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🚚 Shipping Policy
We currently ship within the United States only.
📦 Processing Time:
Orders ship within 1-2 business days.🚛 Shipping Options:
- Economy (5-8 business days) - Free for orders $75+
- Economy (5-8 business days) – $9.95
- Standard (3-4 business days) – $14.95
- Express (1-2 business days) – $19.95
🌿 Damaged Packages:
If your order arrives damaged, contact us within 48 hours with photos. We will assist in filing a claim with the carrier to make it right. - Economy (5-8 business days) - Free for orders $75+
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🔄 Return & Refund Policy
We want you to love your goodies! Here’s our return policy:
- Returns accepted within 14 days of delivery
- $10 flat rate return shipping applies
- No restocking fee
- Final Sale: All houseplants and skincare products are final sale and cannot be returned
To start a return, contact us via the form below with your order number, or visit your order history page located in your account profile.
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📝 Terms of Service
By shopping with Sprout & Sparkle, you agree to our policies regarding order fulfillment, shipping, returns, and product use. For detailed legal terms, visit our Terms of Service page..
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🌱 Our Mission
Sprout & Sparkle is a kid-led brand bringing you potted houseplants, plant-based skincare, and hand-picked goodies – all made in the USA. We believe in keeping things clean, fun, and beautiful – just like you!
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💧 Product Care Tips
✨ Houseplants: Water when soil feels dry, keep near bright indirect light, and talk to them – they love it! 🌿
✨ Skincare: Store in a cool, dry place. Always patch test new products to keep your skin happy.